The event date and price are to be confirmed; refund for any overpayment or a supplemental payment for any deficiency.
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Ticket Hotline

400-011-2797

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FAQ
QI want to pick up the tickets in your office, but where is your office?
AHi, here is our office address: Room 2101, Xuhui Commercial Mansion, No 168 Yude Road, Xuhui District, also you can find this at the bottom of the web site. Thanks for your trust.
QDear All,in April I bought the tickets on your website and my Bank sent me a confirmation that the order is fully paid and money debited from my account.on the website, in my account also had information confirming my order and that a ticket I can print a few weeks before the tournament.today I checked the information on the website and I was unpleasantly surprised that my order is still waiting payment, but I already paid!Please confirm that my tickets are purchased?And how can I get a ticket? will it be enough to get a ticket by email and print it?Thank you in advance,
AHi, please send the copy of the payment receipt to service@atp1000.com, so that we can check for you.
QHello, I has placed my ticket order on Saturday, order number 181007****3 ; email **@yahoo.com, however I have not gotten an email for confirmation of the order.can you please check the order and send email confirmation. Once I get that I will call up my hotel and hopefully you can ship tickets to them.
AHi, you will get an email notice for pick up before October 12.
QWhat are the dates for the 2015 shanghai masters tournament? You have tickets for sale Oct. 4-Oct. 11.The ATP calendar gives date of tournamant Oct. 12-Oct 18.
AHi, this date is not final, maybe changed after. Now the tickets are for pre-order.
QI ordered tickets on 9/15/15.I have not yet received them.Emails get returned and no one I call in Shanghai speaks enlist.Can someone please email me at **@aol.com so I can make arrangements for my tickets before I come to Shanghai?
AHi, we checked your order, one received and one returning to Shanghai. If we received the returned package, we'll let you know and you can pick up in Shanghai.
QHi, I bought the ticket today , when I expect receive it?
AHi, it will be shipped after Oct 7.